Privacy Policy

Your Privacy 

Your privacy is important to us. 

We want you to know what kind of information we collect about you and how we may use it. 

We hope you will find everything you need here, but if you have any questions, you can email info@healthyfrequencies.com.au 

Please note our Privacy Policy is updated from time to time. When the Policy is updated, it will appear at this link you have clicked on. 

What We Collect

We collect the following information (in addition to any other information you provide to us):

(a) your name, your email address and birth date (via subscription on our website);

(b) your name, your email address, your mobile number, your physical address (via clients creating their account online for online purchases typed by yourself);

(c) your name, your email address or mobile number through attending our stores and providing this information to our staff;

(d) health related information such as your health status, condition or diagnosis by your primary care practitioner(s), medications you may be taking, type of care you have obtained, your current mental and physical health as identified by you for delivery of tailored education and information to make informed decisions;

(e) Bank and credit card details and other payment method information that you may use to purchase goods or services from us.

How We Collect It

We collect information through a variety of methods.

These include;

(a) Visiting our website;

(b) Making an online purchase;

(c) Using social media to connect with us;

(d) Subscribing to our mailing list;

(e) Entering a competition;

(f) Completing a survey.

Whenever we collect your information you will be asked to provide your consent. 

In each of the above experiences, and in relation to other or future experiences, we will only collect the information, as identified, with your consent.

Continuing Development of Client Experience

As we develop our client interaction experiences, we may request further information from you which you may supply with your consent. 

How we will use it 

Your information may be used for the following purposes:

(a) send information to you concerning our latest services and events (which are catered to client preferences);

(b) for use with online purchases of services and products;

(c) loyalty programs which may be established and any loyalty points accumulated by you or other rewards or benefits available.

(d) To conduct market research and seek feedback for the purpose of improving client experience, delivering effective promotions or marketing campaigns;

(e) Developing and improving the range of services and products we offer.

Storage of Your Information

We will store your information on a designated client relationship management system.

Can you access your information held by us?

Yes you can. 

If you have an online account with us, you will be able to access the information and edit or correct it whenever you deem necessary by contacting us on info@healthyfrequencies.com.au  

What We Won’t Do With Your information

We will not sell your information or allow third parties to access the information without your consent. Please note we may share your personal information as identified in this Policy.

Third Parties Who We May Use

From time to time, we may engage market research agencies for brand studies, client analysis and similar. We may engage agencies to create audiences for use to target communication messages by advertising such as Meta, Instagram, Google Ads and other form of social media communication.

Sharing Your Personal Information-Limited Circumstances

Your personal information may be shared to enhance the client experience as identified below.

(a) Approved or contracted providers of third party services;

(b) Loyalty program providers and partners;

(c) Approved technology service providers including application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and to analyse data;

(d) If required by law;

(e) If required by Us to investigate incidents or compliance matters, service providers as reasonably required e.g. lawyers, accountants, insurers etc as reasonably required.

Use of Cookies

(a) When you access our Website, a small file containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.

(b) We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

(c) We collect information using “cookies” and other tracking technologies for the following reasons:

(i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;

(ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;

(iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and

(iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

(d) Even if you have given us permission to send you emails, you can, at any time decide not to receive further emails and will be able to “unsubscribe” from that service.

(e) If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.

Holding Your Personal Information

We may hold your personal information by either electronic or hard copy form. If you provide information to us electronically, it is retained in our computer systems and data bases. 

Security

We use security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.

Use of a Pseudonym

You need not identify yourself by name but may use a pseudonym. Please note that such use may restrict on ability to properly complete orders or other transactions.

Complaints and Questions

If you feel your privacy has been breached, please email us at info@healthyfrequencies.com.au 

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner. The address is Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001.

Telephone: 1300 363 992.

Email: enquiries@oaic.gov.au 

Online: www.oaic.gov.au/privacy/making-a-privacy-complaint 

Amendments to our Privacy Policy

We update our Policy from time to time. Amendments will be published on our web page www.healthyfrequencies.com.au 

Application of Australian Law

We maintain this privacy policy and adhere to the requirements of Australian law. Under the engagement contract with us you agree the relevant law applies to any transaction between We and You is governed exclusively by Australian law.

Interpretation

“We” or "Us” means Pei-Si Fiona Tse trading as Healthy Frequencies.

“You” means a client or potential client of Us.